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Q. Connected tube comes off by itself.

A. Is the diffusion filter of Pollen Glass clean? Dirty diffusion filter leads to higher pressure within Pollen Glass and this can cause the tube to come off easily. As a solution, remove the Pollen Glass from the aquarium tank and clean it with glassware cleaner Superge to maintain the diffusion filter clean and white. Long-term use of commercial chlorine bleach may cause clogged diffusion filter as it contains surfactant and the foam will stay longer. Be sure to use glassware cleaner Superge to clean Pollen Glass and other types of glassware. Superge is a surfactant-free product.

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