When you order and purchase any
tangible merchandise from ADA Online Ship, you must agree to the following:
Order Acceptance Policy
Customers must register at ADA
Online Ship. The customer can cancel his/her order partially or completely
anytime before sending payment. ADA Online Ship reserves the right to reject
any orders from any customer for any reason. ADA Online Ship also cannot be
held liable for any items confiscated by customs officials in the customer's
country.
Pricing Policy
Although the prices listed in the
catalog are always current, they are subject to change without notice. Such
changes will always be reflected in the catalog before they take effect.
Payment Acceptance Policy
The payment options are credit
card only. Personal checks will not be accepted.
Order Fulfillment Policy
ADA Online Ship shall fulfill the
customer's order as soon as possible after confirming or receiving payment. It
shall notify the customer of the approximate date when the order will be
shipped (in part or in whole). If there is a foreseeable or abnormal delay in
shipping the order, ADA Online Ship shall notify the customer as soon as
possible. If ADA Online Ship cannot ship an order within 10 days after
receiving payment, the customer will be notified and will have the option to
receive a full refund for the unfulfilled order or to have the amount credited
to a future order.
Most the items can be shipped
within 7 days. However, an item can be sold out at any time. In such a case,
the customer will be notified and will have the following options: 1. Receive a
full refund for the unfulfilled order. 2. Have the amount credited to a future
order. 3. Order an alternate item and pay any extra amount required or receive
a partial refund if the alternate item has a different price from original item
ordered.
Special shipping requests
(priority air mail, EMS Express Mail Service, etc.) as specified on the order
form will be accepted whenever possible. The additional cost will be included
in the price quote.
Everything ADA Online Ship ships
will be packed and sealed well enough to withstand normal handling and transit.
However, ADA Online Ship cannot be held liable for any product damage incurred
by the postal or courier service during shipment. ADA Online Ship also cannot
be held liable for any items lost in the mail or stolen before reaching the customer.
In the case of EMS
shipping, the item is insured up to 20,000 yen.
The customer must bear any customs
or import duties that apply in his/her country.
Returns & Refund Policy
Since we sell only quality items,
customer satisfaction with the merchandise is virtually assured. However, there
is no money-back guarantee. Once payment is made to ADA Online Ship, the sale
will be final. Product returns and refund requests will be accepted only in the
following cases:
- ADA Online
Ship shipped the wrong item due to its error. In this (highly unlikely)
case, ADA Online Ship shall pay for the return shipping cost. ADA Online
Ship shall also refund the applicable amount or ship the correct item by
priority air mail (at no extra cost), whichever the customer prefers.
- ADA
Online Ship shipped an item that has a defect incurred during the item's
manufacture (not including any damage incurred during delivery). The same
action described above for a wrong item shipped shall be taken.
- The item
the customer ordered is no longer available or ADA Online Ship cannot ship
it within 2 months after it received payment for it. In such a case, ADA
Online Ship shall give the customer a full refund for the item or credit
the amount for a future purchase.
Other Policies
These above terms and conditions
are subject to change at anytime. Any major policy changes will be stated at
the top of this section. Non-compliance with any of the above policies may be
permitted upon the mutual consent of ADA Online Ship and the customer.
Any item of contention not covered
by the above "Terms and Conditions" is to be resolved amicably
through the mutual consent and agreement of ADA Online Ship and the customer.
Privacy guaranteed:
The ordering and purchasing information, and all other personal information you
provide for your order will never be sold, rented, or revealed to any party not
involved in processing your order. Complete confidentiality will be maintained.
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